ITU Services

Students, faculty, and staff

To report an outage and initiate an investigation, contact the ITU Support Center by phone (x3-8870) or report the outage immediately online using Service Desk Express (SDE) at http://sde.gmu.edu/selfhelp/ (your NetID and password are required).

From this page, you can:

• create new incidents (outage report)
  
• track the status of open incidents
• update client information
• communicate global events by adding entries that can be viewed as ticker-tape style messages
• get more information on how to perform the above by pressing Help in the upper right hand corner of the Self Help homepage.

If you have any questions, please send an e-mail to outages@gmu.edu.